Feedback — Paperly

Your feedback shapes the roadmap. Tell us what works, what could be better, or what tool you wish existed.

Kinds of feedback

Feature request — a tool or capability you need
Tool improvement — how an existing tool could be better
UX feedback — something confusing or slow
Bug report — something that did not work

How to send it

Email support@paperly.app with the subject “Feedback” and a short description. No account, name or personal data is required.

What happens with your feedback

Every piece of feedback is read, and recurring requests shape the roadmap. We will not add your email to a list, and we will not share your feedback publicly without asking. Feature requests that are technically feasible and widely useful are the ones most likely to be built.

Making your feedback useful

Be specific — name the tool and describe the exact workflow.
Explain the outcome you wanted, not just the one you got.
One idea per message makes it easier to evaluate.

What we do not accept

Requests that would compromise privacy or reliability — for example uploading files to a server, or tools that are not technically sound — are declined, and we will explain why.

Feature request checklist

Name the tool or workflow the feature belongs to.
Describe who needs it and when (for example “researchers converting scanned tables”).
Mention the file format involved.
If you saw the feature elsewhere, describe the outcome — not the implementation.

FAQ

We read everything, and we reply when a reply is useful — for example to confirm a bug or ask a follow-up question. Not every message gets a personal reply, but every one is read.