Contact us
Last updated: August 2026
We read every message. Choose the category that fits so your message reaches the right person, and include enough detail for us to help.
How to reach us
The fastest way to contact us is by email: support@paperly.app. For privacy or security questions, use the same address and put “Privacy” or “Security” in the subject line.
| Topic | What to include |
|---|---|
| General question | A short description of what you need help with |
| Technical problem | The tool name, browser and device, and what happened |
| PDF processing problem | The tool name, input file type and any error message |
| Privacy request | Your question about how data is handled |
| Security report | A clear description of the issue — do not include sensitive data |
| Feedback | What you like, what could be better, or a feature request |
Before you write
- Do not send confidential documents — describe the problem instead of attaching the file.
- Mention the exact tool you used and the file type (for example “PDF to Word” with a scanned PDF).
- If a file fails to process, note the error message you saw.
What happens after you send a message
Messages are read by a human. We reply to the address the message came from, and we never use your message for anything other than answering it. We do not add you to a mailing list, and we do not share your contact details.
A note on sensitive documents
If you are contacting us about a document that failed to process, describe what happened instead of attaching the document. Because files are processed only in your browser, we have no way to inspect a file you processed — and we would not want you to email a sensitive one.